The Zenith Kuantan

Strategy location for this hotel, right in front of the mall and center of Kuantan city. Consider high standards hotel in Kuantan. Well maintained and provide good facilities for the guests. PS : Overall stays were good, but I do hope the hotel can upgrade the pillow. To me, the pillow in the room is a bit soft.

We haven’t even checked in yet — and we are already deeply dissatisfied with the service at The Zenith Kuantan. We arrived around 2:30 PM, hoping to either check in or at least complete the paperwork. The front desk simply told us to come back after 3 PM — with no attempt to process us or offer any updates. When we returned at 6 PM, we were shocked to find a long queue of waiting guests. After another 30 minutes in line, we were told the rooms were still not ready, and might only be ready in another hour — with no guarantees. Throughout this entire experience, no effort was made to accommodate or comfort guests. There was: • No offer of a lounge or place to rest • No refreshments provided (despite many tired travellers clearly in need) • No senior management presence to manage the situation We travelled from KL, expecting a reputable hotel to provide a basic level of hospitality. Instead, after over 3 hours of waiting, we are still without a room and feel completely let down. This is not the level of service one expects from a hotel that positions itself as a premier choice in Kuantan. I will be escalating this by contacting the hotel’s General Manager directly to formally lodge a complaint. Guests deserve far better. We would strongly caution anyone considering The Zenith Kuantan — especially during busy periods when clearly the hotel is unable to manage its operations professionally.

This is NOT, I repeat, NOT a 5 star hotel. I stayed here a few years ago and it was exceptional but since then it has really gone down hill. As with other travelers the check in process was very slow and terrible. We arrived around 1 and was told we couldn’t check in till 2 by one person and 230. We were a party of 10 with 4 rooms and 2 out of the 4 rooms had to be switched after check in. One due to cockroaches in the room and the other due to AC not working. The hotel looks like it had been through a lot and there was no upkeep. It was definitely lacking a lot of what 5 stars hotel should have. The check in employees were not nice in any way shape or form; with the exception of one Indian girl. She was pleasant and willing to help while everyone else could have cared less about the customers. The concierge that helped us was very nice and friendly. Needed to print out some paperwork during my stay and was told the business center hours were 8-8. Went up there a little before 9 and no one was available. Came downstairs and was told they were helping with breakfast??? Housekeeping was also off, it seems like. 4 days stay and only came once. I would never stay here again and would highly recommend everyone to stay away. Not worth your $$. Location wise- great. There’s a mall across the street which was helpful and convenient.

The Zenith Hotel Kuantan truly made our recent trip memorable with its exceptional service. The staff's warm smiles and genuine willingness to help created a welcoming atmosphere from the moment we arrived. The comfortable rooms and delicious breakfast buffet provided a perfect start to each day of exploring. We especially appreciated the thoughtful touches, like the complimentary bottled water and the helpful recommendations for local restaurants. It felt like a home away from home, and we can't wait to return.

Stayed here for 2 nights. For a 5-star hotel, the room maintenance requires further improvement. Bathroom sink area was mouldy. Bathroom shower area was always clogged with water (due to uneven floor tiling). Food at a banquet we attended was below average. Soup was cold, baguette was cold and hard. For the main meal, the steaks were hard as rock and cold. Most of us did not finish our mains.